RivetOps Book a demo

Support

Get help without slowing the operation.

Find product guidance, open a ticket, or contact your success team for workflow and implementation help.

Open a support ticket

For account, billing, integration, and product issues.

Open

Read the docs

Set up imports, permissions, integrations, mobile closeout, and alert routing.

Open

Check system status

Review current availability for the app, API, sync, mobile, and notifications.

Open

Implementation help

Request a workflow review with a RivetOps operations specialist.

Open

Open a ticket

Share the affected workflow, severity, and context so the support team can route the issue correctly.

Support routing

P1

Urgent incident

Customer-impacting incidents are routed to the on-call support path.

P2

Workflow blocked

Blocked workflows are routed with account, integration, and operating-context details.

P3

Question or request

General requests are routed to the team responsible for the affected workflow.

Common questions

Fast answers for active teams.

Can technicians use RivetOps on mobile?

Yes.

Can we import existing work orders?

Yes.

Does RivetOps replace our ticketing system?

Usually no.