Dispatch directors
Know whether the day is staffed and where customer windows are already at risk.
- Coverage by territory
- Route pressure
- Assignment conflicts
- Customer-impacting risk
Solutions
Built for the roles that carry the operating day.
RivetOps gives each team the slice of the plan they need: dispatchers see coverage and route pressure, supervisors see exceptions and owners, technicians see clear mobile requirements, and finance sees whether closeout evidence is ready.
Field supervisors
Own the exceptions that would otherwise disappear into calls, texts, or end-of-day notes.
- Late arrivals
- Missing parts
- Safety holds
- No-access decisions
Compliance owners
Make certification, inspection, checklist, and audit evidence part of the operating flow.
- Required skill checks
- Safety workflow holds
- Evidence retention
- Review history
Finance reviewers
See which completed jobs are ready for billing and which are held for missing evidence.
- Closeout completeness
- Photo and reading rules
- Signature status
- Billing holds
Use cases
Where teams usually start.
Reduce missed service windows
Surface at-risk appointments while assignments can still move, not after the customer calls support.
Control overtime
See overtime pressure by territory and shift before coverage decisions are locked.
Improve first-time fix rate
Match jobs to crews with the right skills, parts, access notes, and asset context.
Standardize closeout
Collect the same evidence and notes for each work type before the job enters review.
Prepare audits
Keep shift records, certifications, checklist answers, approvals, and exceptions in one searchable record.
Coordinate incidents
Run weather events, outages, and urgent escalations from a shared timeline with named owners.