Demand planning
Compare booked work against actual availability, skill, territory, certification, overtime, and labor rules.
- Capacity by territory
- Time-off conflicts
- Required skill coverage
- Overtime thresholds
Product
The operating control layer for field service teams.
RivetOps turns disconnected rosters, work orders, route changes, customer windows, and closeout evidence into one current plan. Dispatch leaders see what is staffed, what is at risk, who owns the exception, and what evidence is still missing.
Coverage
2 gaps
Electrician and lift-certified crew needed before 09:00.
Routes
38 active
Five customer windows have risk above policy.
Exceptions
11 open
All blockers have owners and next actions.
Closeout
24 ready
Eight jobs held for missing evidence.
Dispatch board
Assign jobs using service windows, route shape, required parts, customer priority, and supervisor ownership.
- Arrival confidence
- Route constraints
- Parts readiness
- Customer notes
Exception control
Convert field changes into named operational actions instead of loose calls, chats, and spreadsheet notes.
- Late arrivals
- Missing parts
- Safety holds
- No-access events
Closeout review
Require job-specific evidence before finance, compliance, or customer follow-up starts.
- Photo rules
- Checklist answers
- Meter readings
- Signatures and time
How the product works
RivetOps sits between systems of record and the daily operating decision.
It reads trusted sources, builds the current operating plan, routes exceptions, and sends clean status back.
Read
Work orders, workers, assets, customer commitments, certification records, and closeout requirements.
Model
Coverage, demand, route pressure, customer impact, blockers, and evidence requirements.
Route
Named decisions for dispatchers, supervisors, technicians, support, and finance reviewers.
Write back
Assignment, escalation, closeout, and reporting events for source systems and analytics.
Capability ledger
Concrete controls, not generic dashboards.
Demand forecastBooked work is compared against available crews by territory, shift, role, and required certification.
Coverage guardrailsRisky assignments can be flagged before they violate labor rules, customer SLAs, or safety policies.
Customer windowsAppointment windows, arrival confidence, and field updates are visible in the same operating view.
Evidence capturePhotos, readings, checklist answers, notes, and signatures can be required by work type.
Operations analyticsMissed windows, overtime drivers, repeat visits, backlog, escalation paths, and closeout holds stay measurable.