Customer workflows
For teams where dispatch, field work, support, and billing all depend on the same day going right.
The best RivetOps customers already have systems of record. They adopt RivetOps because those systems do not show the operating day as one live plan.
Typical launch profile
150 to 2,500 field workers
Multiple territories or branches
Existing work order system
Closeout evidence requirements
06:00
Coverage review
Dispatch compares booked work against available workers, required certifications, planned time off, route density, and overtime thresholds.
09:30
Route movement
A customer window becomes risky. RivetOps identifies the owner, affected work, and feasible reassignment options before support gets a call.
13:15
Field exception
A technician reports missing parts and a safety hold. The exception is routed to a supervisor with required next action and customer context.
17:40
Closeout review
Completed work is held until required photos, readings, notes, signatures, and time logs are present for finance and customer follow-up.
Evaluation criteria
Teams choose RivetOps when these questions are hard to answer quickly.
Are we staffed?Coverage can be checked by territory, role, required skill, certification, shift, and overtime pressure.
What is at risk?Customer windows, missing parts, route pressure, safety holds, and no-access events are visible before closeout.
Who owns the next action?Every exception has an owner, context, next step, and status instead of living in chat.
Can we close the job?Closeout rules make missing evidence visible before billing, compliance review, or customer follow-up.