Operations design
Shapes workflows for staffing, dispatch, exceptions, mobile evidence, and supervisor review.
About us
RivetOps builds planning software for teams that coordinate work in the field.
We serve operations teams that need staffing, dispatch, compliance, mobile updates, and customer commitments in one current system.
Mission
Make operational commitments visible before they fail.
01
For operators
Give planners and supervisors one current view of people, work, constraints, and risk.
02
For field teams
Keep assignments, evidence, notes, and closeout requirements clear on mobile.
03
For customers
Reduce missed windows, repeat visits, unclear escalations, and surprise delays.
Leadership
Operators, implementers, and product engineers.
Our leadership team brings experience from field service, facilities operations, enterprise software, and security programs.
Product engineering
Builds dispatch, mobile sync, integration, permissions, and analytics infrastructure.
Customer operations
Helps teams convert spreadsheet-based dispatch into governed operating workflows.
Trust and security
Owns enterprise review, privacy, resilience, and operational controls.
Company timeline
From dispatch cleanups to live operations control.
Source mapping
Connect worker, work order, customer, asset, and evidence sources.
Pilot territory
Model one operating area with dispatch rules, mobile closeout, and supervisor review.
Rollout controls
Add SSO, permissions, audit logs, exports, and implementation playbooks.
Operating cadence
Run complete operating days: planning, dispatch, mobile work, exceptions, and analytics.