Spreadsheet drift
Plans age out before the first route change.
Field service workforce operations
Dispatch every crew from one live operating plan.
RivetOps is the operating layer between your work order system, field roster, dispatch desk, and closeout review. It keeps the live plan current when routes, people, parts, and customer promises change.
- Live sources
- Work orders, rosters, skills, territories.
- Named owners
- Every blocker routed before handoff.
- Closeout holds
- Evidence required before review.
No owner
Exceptions hide in calls and chats.
Late billing
Evidence arrives after work is marked done.
Built for operating days
Dispatch leaders get the same answer across planning, mobile work, and billing review.
No duplicate board, side spreadsheet, or status meeting required to know what changed.
Before the shiftCompare booked work against available people, territories, certifications, customer windows, and known constraints.
During the shiftRoute late arrivals, missing parts, safety holds, urgent escalations, and reassignment decisions to an accountable owner.
After completionHold review until the required photos, readings, notes, signatures, and time logs are present.
What RivetOps does
One system for the operating decisions that ticketing tools leave to people.
RivetOps does not replace the systems of record. It reads them, builds the current operating plan, tracks risk, and writes clean status back when work changes.
Plan
Forecast demand against actual worker availability, skills, territories, certifications, overtime limits, and customer windows.
Dispatch
Assign work with route context, required skill, parts readiness, access notes, customer priority, and supervisor ownership.
Escalate
Turn late arrivals, missing parts, safety holds, no-access events, and customer-impacting risk into named actions.
Close
Require job-specific evidence before finance review: photos, readings, notes, checklists, time, and signatures.
Report
Send clean operating events to warehouses, BI tools, support teams, and customer-facing systems.
Operating workflow
Plan the day. Move the work. Close with proof.
Four decisions, one operating board.
Plan coverage
Forecast demand against availability, skill, territory, certification, time off, overtime, and access constraints.
Dispatch work
Assign jobs using priority, customer window, route shape, required parts, required skill, and supervisor ownership.
Route exceptions
Open named actions for late arrivals, missing parts, safety holds, no-access events, and customer escalations.
Close with evidence
Collect photos, notes, signatures, readings, checklist answers, and time logs before billing review.
Product view
Only the calls dispatch has to make.
Risk, cause, owner, next action.
Coverage risk
Required skills are not covered for the route.
Assign a qualified crew and notify the supervisor.
Customer impact
Arrival confidence is below the service target.
Update the route plan and notify the customer owner.
Work blocker
Required equipment is missing from the job record.
Escalate the blocker and hold billing review.
Fewer missed windows
Spot risk while plans can still move.
Cleaner handoffs
Assign every exception an owner.
Faster billing
Hold closeout until evidence lands.
Connected systems
Keep the systems. Run the day here.
Read context in. Send events back.
Salesforce
Accounts and windows.
ServiceNow
Work orders and assets.
Workday
Workers and territories.
Slack
Supervisor alerts.
Snowflake
Operations export.
Webhooks
Dispatch events.
Pricing
Starts at $29 per active field worker.
Read-only leaders are included.